Privacy Policy
Thank you for visiting fantel.net.au. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.
“Personal Information” means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you simply by visiting this online service. You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form, you do not need to identify yourself or use your real name.
Scope
This online service provides you with trusted information about Fantel’s internet and communications services.
Personal Information
If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Other than in circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with third parties. You may opt out of further contact from us at any time.
How We Handle Complaints and Requests
You may request access to Personal Information we hold about you, ask us to correct inaccurate or incomplete information, or make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will require evidence of your identity before granting access to or making changes to your information.
You can contact us by email or postal address. We undertake to respond within 30 days. If a request or complaint will take longer to resolve, we will provide you with an estimated response date.
How We Protect Your Personal Information
This online service is hosted in Australia in secure, accredited facilities. We maintain physical, technical and administrative safeguards to protect the privacy of data and personal information we collect and hold. Our security technology is updated and tested on an ongoing basis.
We train our employees on the importance of confidentiality and the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide services to you.
Website Analytics
To improve your experience on our site, we may use cookies. Cookies are an industry standard used by most major websites. A cookie is a small text file placed on your computer to remember your preferences. You may refuse cookies by adjusting your browser settings, however some functionality of this website may not be available if you do so.
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use Google Analytics reports to help us understand website traffic and usage.
By using this website, you consent to the processing of data about you by Google as described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics by disabling or refusing the cookie, disabling JavaScript, or using Google’s opt-out service.
fantel.com.au also uses interfaces with social media platforms including Facebook, LinkedIn and others. If you choose to like or share information from this website through these services, please review the privacy policy of that service. If you are a member of a social media platform, these interfaces may allow the platform to connect your visits to this site with other Personal Information.
Our Obligations
This online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
Contact Us
For privacy concerns, please visit our Contact page at fantel.com.au/contact.
